eck444 Privacy Policy
Your personal data belongs to you. This page explains exactly what information eck444 collects from Bangladesh players, how it is used, how it is protected, and what rights you hold over it.
Preamble
Introduction and Scope
This Privacy Policy ("Policy") describes how eck444 ("eck444", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of all individuals who access or use the eck444 platform at eck444.bet ("the Platform"), including all registered players, prospective registrants, and visitors browsing the site without an account.
This Policy should be read alongside the eck444 Terms & Conditions, which form an integral part of the overall agreement between you and eck444. By registering an account, logging in, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein.
eck444 is committed to handling all personal data with care, transparency, and respect. We collect only the information that is genuinely necessary to operate the Platform, process transactions, verify player identities, and comply with applicable requirements. We do not sell your personal data to third parties, and we do not use it for purposes beyond those set out in this Policy.
SSL Encryption
All data transmitted between your device and eck444 servers is protected by industry-standard SSL encryption.
No Data Selling
eck444 never sells, rents, or trades your personal information to third-party advertisers or data brokers.
Purpose Limitation
Data is collected only for clearly defined purposes and never used beyond what is stated in this Policy.
Minimal Collection
We collect the minimum data required to operate your account, process payments, and keep the Platform secure.
Full Transparency
This Policy openly describes every category of data we collect and every reason we process it.
Your Rights
You may access, correct, or request deletion of your personal data at any time by contacting our support team.
Section 1
Personal Data We Collect
The categories of information eck444 gathers from players and site visitors.
eck444 collects personal data through multiple channels: directly from you when you register or interact with the Platform, automatically as you navigate the site, and from third-party sources such as payment processors and identity verification services where applicable. The specific categories of data we collect are set out below.
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport number, photograph |
| Contact Data | Email address, mobile phone number, residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet) |
| Account Data | Username, hashed password, account registration date, account status, login history |
| Financial Data | bKash wallet number, Nagad number, Rocket number, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), transaction history, deposit and withdrawal records |
| Gaming Data | Game session history, bet amounts, wagering activity, bonus usage, win/loss records, preferred game categories |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session duration, referring URL |
| Communications Data | Records of messages sent to eck444 support, live chat transcripts, email correspondence, complaint submissions |
| KYC Documents | Scanned or photographed copies of government-issued identification, proof of address documents, proof of payment method ownership |
📌 Sensitive Data Note
eck444 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data (other than a photograph for identity verification purposes). If you voluntarily disclose such information to our support team, it will be used solely to resolve your query and will not be stored beyond that purpose.
Section 2
How We Collect Your Data
The methods and sources through which eck444 gathers personal information.
2.1 — Direct Collection at Registration
When you create an eck444 account, you provide your name, date of birth, contact details, and payment method information directly through the registration form. This data forms the core of your player profile and is required to open and maintain an account.
2.2 — Automatic Collection During Use
As you navigate the Platform, our servers automatically record technical data including your IP address, device identifiers, browser information, and session activity. This data is collected through server logs and, where applicable, cookies and similar tracking technologies as described in Section 7 of this Policy.
2.3 — Identity Verification (KYC)
When you submit documents for account verification, eck444 collects and temporarily processes the identity data contained in those documents. Document images are stored only for as long as is necessary to complete the verification process and to maintain an auditable record of the outcome.
2.4 — Payment Processing
When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, transaction reference data is shared between eck444 and the relevant payment provider. eck444 receives confirmation of the transaction amount, method, and status; full payment credentials are handled directly by the payment provider and are not stored on eck444 servers.
2.5 — Support Interactions
Any information you share when contacting our support team — whether through live chat, email to [email protected], or any other support channel — is collected and retained as part of your communication record. This enables us to provide consistent, informed support if you contact us again in the future.
Section 3
How We Use Your Personal Data
The specific purposes for which eck444 processes the information it holds about you.
eck444 processes your personal data only for the purposes listed below. Each purpose is supported by a legitimate basis for processing. We do not process your data for purposes that are incompatible with those originally stated at the time of collection.
- Account creation and management: To register your account, authenticate your identity at login, maintain your player profile, and manage your account settings and preferences throughout your use of the Platform.
- Payment processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method, to reconcile transaction records, and to investigate and resolve any payment discrepancies or disputes.
- Identity verification (KYC): To verify that you meet the 21+ age requirement, that your account details are accurate, and that the payment methods associated with your account are registered in your own name, in accordance with our standard verification procedures.
- Service delivery and gameplay: To make casino games, sports betting markets, promotions, and all other Platform features available to you, and to personalise your experience based on your gameplay preferences and history.
- Responsible gaming: To monitor gameplay patterns for signs of problem gambling, to apply deposit limits and self-exclusion measures requested by the player, and to deliver responsible gaming communications where appropriate.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, abuse of promotional offers, and any other activity that breaches the eck444 Terms & Conditions or poses a security risk to the Platform or its players.
- Customer support: To respond to your queries, complaints, and support requests efficiently, and to maintain a record of our communications for quality assurance and dispute resolution purposes.
- Marketing communications: To send you promotional offers, bonus notifications, and Platform updates by email or in-app message, where you have not opted out of such communications. You may unsubscribe from marketing emails at any time by following the unsubscribe link in any such message or by contacting our support team.
- Platform improvement: To analyse aggregated, anonymised usage data to identify technical issues, improve the Platform's performance, and develop new features that better serve the needs of players across Bangladesh.
Section 4
Sharing Your Personal Data
The limited circumstances under which eck444 may disclose your information to third parties.
eck444 does not sell, rent, or trade your personal data to any third party. We share personal data only with the categories of recipients described below, and only to the extent necessary to fulfil the relevant purpose.
4.1 — Payment Service Providers
To process your deposits and withdrawals, eck444 shares the minimum necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, and partner banks. These providers operate under their own privacy policies and are responsible for the data they independently hold about you as their customers.
4.2 — Game Content Providers
Games on the eck444 platform are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive pseudonymised session data necessary to deliver the game, maintain game state, and settle results. They do not receive your full identity data unless required for a specific, disclosed purpose.
4.3 — Identity Verification Services
Where eck444 uses a third-party identity verification service to process KYC documents, that service provider acts as a data processor on eck444's behalf and is bound by contractual data protection obligations. Document data processed for KYC purposes is not retained by the verification service beyond the period required to complete the verification.
4.4 — Legal and Compliance Disclosures
eck444 may disclose personal data if required to do so by applicable law, court order, or in response to a lawful request from a competent authority. We will, where legally permitted, notify the affected player of such a request before complying.
4.5 — Business Transfers
In the event that eck444 undergoes a business restructuring, acquisition, or asset sale, personal data held by eck444 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and the privacy terms that will apply to their data going forward.
Section 5
Data Retention
How long eck444 keeps your personal data and why.
eck444 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to meet applicable recordkeeping obligations. The following retention periods apply as a general guide. Specific circumstances — such as an ongoing dispute, a fraud investigation, or a legal hold — may require data to be retained beyond the standard period.
- Active account data: Retained for the full duration of your registered account and for a minimum of five years following permanent account closure.
- Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of five years from the date of each transaction to support transaction audit requirements.
- KYC documents: Identity and verification documents are retained for the duration of the account plus five years following closure, unless a longer period is required.
- Support communications: Records of support interactions are retained for three years from the date of the last communication in a given thread, and for up to five years where the interaction relates to a formal complaint.
- Technical/log data: Server logs and IP records are retained for up to 90 days for security monitoring purposes, after which they are deleted or anonymised.
When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual player.
Section 6
Your Data Rights
The rights you hold over the personal data eck444 holds about you, and how to exercise them.
As a registered player on the eck444 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team in writing at with the subject line "Data Rights Request — [your username]". eck444 will respond to all valid requests within 14 calendar days.
Right of Access
You may request a copy of all personal data eck444 holds about you, together with information about how it is used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected. This right is subject to eck444's legal obligations to retain certain records for a minimum period.
Right to Restrict Processing
You may request that eck444 temporarily suspend its use of your personal data in specific circumstances, such as while the accuracy of the data is being verified following a rectification request.
Right to Data Portability
You may request a copy of the personal data you have provided to eck444 in a commonly used, machine-readable format, allowing you to transfer it to another service provider if you choose.
Right to Object to Marketing
You may opt out of receiving marketing communications from eck444 at any time by following the unsubscribe link in any marketing email or by contacting our support team directly.
⚠️ Important: Identity Verification Required
To protect your privacy, eck444 will verify your identity before processing any data rights request. Requests that cannot be matched to a verified account will not be actioned. This safeguard is in place to prevent unauthorised access to or deletion of your personal data.
Section 7
Cookies and Tracking Technologies
How eck444 uses cookies and similar technologies on the Platform.
eck444 uses cookies and similar browser-based tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your device across sessions, preserve your login state, and gather aggregated analytics data to help us understand how the site is used.
Essential Cookies
These cookies are strictly necessary for the Platform to function. They maintain your session, preserve your login authentication token, and remember your language and currency preferences. Without these cookies, core Platform features would not work correctly. Essential cookies cannot be disabled.
Analytics Cookies
eck444 uses anonymised analytics data to measure page traffic, understand navigation paths, and identify technical issues. Analytics data is aggregated and does not identify individual players. You may opt out of analytics tracking through your device's browser settings.
Security Cookies
Security cookies help eck444 detect and prevent fraudulent login attempts, bot activity, and other security threats. They record session fingerprinting data that enables the Platform to identify anomalous behaviour patterns without storing personally identifying information.
Most browsers allow you to manage cookie preferences through their settings menus. Blocking essential cookies may impair your ability to log in and use the Platform. eck444 does not use third-party advertising cookies or cross-site tracking cookies for behavioural advertising purposes.
Section 8
Data Security
The technical and organisational measures eck444 uses to keep your data safe.
eck444 implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. While no system can guarantee absolute security, the following measures are in place across the Platform at all times.
- SSL/TLS encryption: All data transmitted between your device and eck444 servers is encrypted using SSL/TLS protocols, preventing interception during transit.
- Password hashing: Account passwords are stored as cryptographic hashes using a strong one-way hashing algorithm. eck444 staff cannot view your password in plain text.
- Access controls: Access to personal data within eck444's internal systems is restricted on a need-to-know basis. Staff members are granted the minimum level of access required to perform their specific role.
- Incident response: eck444 maintains an internal data breach response procedure. In the event of a confirmed data breach that poses a risk to the rights and freedoms of affected players, eck444 will notify affected individuals without undue delay and provide guidance on steps they can take to protect themselves.
- Secure payment handling: Payment credential data is processed directly by PCI-compliant payment providers. eck444 does not store full card numbers, mobile banking PINs, or complete wallet credentials on its own servers.
🛡️ Your Security Responsibilities
You also play a role in keeping your account secure. Use a strong, unique password for your eck444 account, do not share your login credentials with anyone, and log out after each session if you are using a shared device. If you believe your account has been compromised, contact our support team immediately at .
Section 9
Children and Minors
eck444's strict policy regarding the privacy of persons under 21.
The eck444 platform is strictly intended for adults aged 21 and above. eck444 does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not register an account, access the Platform, or submit any personal information to eck444.
If eck444 becomes aware that personal data has been collected from a person under the age of 21 — whether through registration, account use, or any other means — that data will be deleted and the associated account will be permanently closed without refund of any funds held. Parents or guardians who believe that a minor may have accessed eck444 are asked to contact our support team immediately at so that appropriate action can be taken promptly.
Section 10
Changes to This Privacy Policy
How eck444 communicates updates to this document.
eck444 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date at the top of the document. Where a change is material — meaning it significantly affects how your personal data is used or your rights in relation to that data — eck444 will take reasonable steps to notify registered players directly, for example by email or by an in-platform notification, prior to the change taking effect.
We encourage you to review this page periodically to stay informed about how eck444 protects your information. Your continued use of the Platform after any amendment is published constitutes your acceptance of the revised Policy. If you do not agree with any amendment, you may request account closure by contacting our support team.
📧 Privacy Queries and Data Requests
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact us at:
Email:
Subject line: "Privacy Query — [your username]"
Response time: within 14 calendar days
Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
Have Questions About Your Data?
Our support team is available around the clock to help with privacy queries, data requests, and account concerns. You can also read our FAQ for quick answers about account security and data handling at eck444.